What began as an idea has grown into an essential driver of our success: the cyber-Wear Service Center Team. Since early 2024, Melita Trifan, Alexandra Szollar, and Steven Paprotny have been giving their all to turn service into genuine enthusiasm—every day, for every customer.

And as of this month, the team is gaining even more strength: Patrick, 39 years old from Mannheim, is the newest member of our service team. After several years in logistics administration, he’s thrilled to now be part of cyber-Wear—and was warmly welcomed by the team. “I just hope I can remember all the names and faces quickly,” he laughs. With his experience and motivation, he brings fresh energy and new perspectives.

Here, customer inquiries aren’t just handled—they’re solved, taken seriously, and treated with care. Whether it’s returns, complaints, or technical questions—whether it’s Audi or the WIRTGEN GROUP—our team knows the unique needs of each client and provides fast, honest, and empathetic support. Structured processes, modern tools like Freshdesk, and clearly defined roles help make this possible.

But service at cyber-Wear also means thinking ahead. New team members and trainees are actively involved from the start, work instructions are continuously refined, and knowledge is shared across the team. Regular team meetings provide space for exchange, innovation, and improvement—and you can feel that in every email and every phone call.

For us, service means more than just responding—it means actively shaping the experience. And that’s exactly what we do—with motivation, structure, and true team spirit. Because our goal is clear: not just to satisfy our customers, but to genuinely delight them.

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