We aim for more than just training—we want to support young talents, offer real career prospects, and prepare them for the future. That’s why our trainees rotate through various departments to gain a full 360° view of our company.

One of them is David Bechtel. He’s training with us to become a wholesale and foreign trade management specialist and spent four weeks as part of our service team—right in the middle of the action, not just watching from the sidelines.

Our service team—led by Melita Trifan, alongside Alexandra Szollar, Steven Paprotny, and most recently Patrick Mendel—has been rocking customer service for a year now. They’re the first point of contact on the phone, keep all processes running smoothly, and give it their all every day—not just to satisfy customers, but to truly wow them. Their motto: “Make it happen. Shock everyone!”

David jumped right in: handling inquiries, communicating with customers, and following key processes. “From day one, I was part of the team and quickly realized how important fast and honest communication is,” he says. One highlight: engaging with Audi, one of our biggest clients. “It was impressive to see how well the service team collaborates with other departments—and how crucial organization and teamwork really are.”

The four weeks left a lasting impression: “I’ve taken away so much—especially how essential great service is to a company’s success. I’m excited to bring this experience with me to my next stations.”

And the best part? Not only did David learn a lot—the team benefited from him as well. That’s exactly how it should be: learning from each other, growing together.

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