What began as an idea is now a key pillar of our success story: the cyber-Wear Service Center Team. Since the beginning of 2024, managers Melita Trifan, Patrick Mendel, and Steven Paprotny have ensured that service for us doesn’t just mean support – it means enthusiasm. Personal. Solution-oriented. And with real added value for our customers.

Patrick from Mannheim joined the team this year. With his many years of experience in logistics management, he brings new impetus – and was immediately warmly welcomed. “I hope I can quickly remember all the names and faces,” he smiles. What he already brings: motivation, a service mindset, and the passion to truly help customers.

At cyber-Wear, we don’t just process inquiries – we understand them, take them seriously, and resolve them quickly, honestly, and empathetically. Whether returns, complaints, or technical queries – our team understands the individual requirements of our customers, from Audi to the WIRTGEN GROUP, and acts accordingly. Supported by clear processes, modern tools like Freshdesk, and a well-thought-out task structure.

But our service goes far beyond day-to-day business. New colleagues – whether trainees or career changers – are actively involved. Expertise is shared internally, and work processes are regularly optimized. New ideas, improved processes, and a contagious spirit emerge in our team meetings. You can feel all of this – in every email, in every conversation.

The consistent expansion of our Service Center is a key step on our growth path – and an essential component of our future direction. Because outstanding service is not a sideshow, but a strategic foundation for strengthening customer relationships, scaling processes, and making our quality promise tangible internationally.

Service at cyber-Wear means seeing more, doing more, moving more. We design customer experiences with passion and vision – because it is our goal not only to help, but to inspire. Day after day.